Return Policy

(a)  For returning defective products, you must return the product in its original condition and original packaging via registered post accompanied by proof of purchase and detailing the reason for return within 14 Days from date of delivery. Based on inspection of the returned product, we will make a collective decision to exchange or provide a refund for the returned item within 14 Days.

(b) If you have used any Garuda miles, vouchers or other discount code with your purchase, your products are non-refundable and non-exchangeable, except that defective products may be exchanged.

Customer service contact details

Whatsapp : +62 813 2064 7346

Email: garudashop@garuda-indonesia.com

Any postal, shipping or handling costs will be borne by the customer, except as set out above. Upon receipt of the returned goods, we will either exchange or refund the cost of the item to the same payment method used to make the payment.

The claim does not meet any of the conditions or falls within any exclusions under the Returns Policy;

Where the claim relates to defects, the defect in the purchased product is the result of: (a) your improper use or mismanagement; (b) operation of the products other than in accordance with the product’s operating manual or instructions; (c) use of the products is in a manner not reasonably contemplated by the seller; (d) the product is modified in a manner not authorised by the seller; (e) the product has been subject to unusual or un-recommended physical, environmental or electrical stress; or (f) you have failed to comply with any of the applicable terms under the Garudashop Platform and Sale Terms.

Any returns or refund requests which do not comply with the above conditions will not be entertained.