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FAQs

Frequently Asked Quentions

Which regions does GarudaShop deliver to? 

GarudaShop delivers Country wide.

How long does standard delivery take after my order has been placed?

Your order will take 7 days or less, depending on the delivery region.

 Do I require an account to place my order?   

No, you do not require an account to place your order. Guest check out can be used.

I haven’t received my parcel. Who can I contact?

You can contact the customer support team via Whatsapp.

How can my order be tracked?

You will receive a tracking ID, via Email, as soon as your order is dispatched. The status of your order will be updated until the order is received.

 Can I make changes to my order after payment has been made? 

No Changes can be made to the order after the payment has been made.

 What is the return policy?
Please contact Customer Service at for your return request, detailing the reason for return. Please note that:

(a)  For returning defective products, you must return the product in its original condition and original packaging via registered post accompanied by proof of purchase and detailing the reason for return within 14 days from date of delivery. Based on inspection of the returned product, we will make a collective decision to exchange or provide a refund for the returned item within 14 days.

(b) If you have used any Garuda miles, vouchers or other discount code with your purchase, your products are non-refundable and non-exchangeable, except that defective products may be exchanged.

What are the available modes of Payment?

Payments can be made via Credit card

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